Service 03
WhatsApp Automation
Customers message you day and night; our system replies, sells, collects details and follows up on your behalf. 3 packages to match the size of your business.
3 packages
From automatic replies to an AI assistant that sells and follows up with customers on its own.
Basic
Businesses that get the same questions every day.
- Welcome message and menu (services, prices, location, opening hours)
- Automatic answers to 20 common questions (FAQ)
- Product/service catalogue on WhatsApp
- Out-of-hours message
- Handover to a human
- Set up on your WhatsApp Business
Pro
Businesses that want an AI assistant selling 24/7.
- Everything in Basic
- AI assistant replying in Swahili and English, trained on your business
- Collects customer details (name, phone, need) into a Google Sheet
- Bookings / appointments / order taking
- Notifies you every time a new customer comes in
- 2 weeks of support
Full
A complete sales and customer-service system.
- Everything in Pro
- Broadcast campaigns; send offers to all customers (Meta-approved templates)
- CRM: a record of every customer and where they are in the journey
- Automatic follow-ups for customers who haven't bought yet
- Payment links (M-Pesa/Tigo/Airtel) inside the chat
- Integration with your website, Instagram and Facebook Messenger
- Multiple team members replying from one number
- Monthly report · 3 weeks of support
Platform fees: the WhatsApp Business API (Meta) charges per conversation, and the AI assistant uses an AI platform. These costs are small (typically Tsh 30,000–120,000/month depending on customer volume) and are paid directly by the client. We help you set up and manage them. After free support ends, maintenance and improvements: Tsh 100,000/month (optional).
